Refund Policy

Effective September 9, 2026

All payments are final

Outrise is a pay-to-rank experience. A payment is a voluntary contribution toward your plot’s cumulative total, which determines its tower height and leaderboard rank. Once a payment is confirmed and applied, it is non-refundable. In particular, we do not refund because:

• someone else paid more and passed your rank;
• you changed your mind, or your listing did not get the attention you hoped for;
• you paid more than the minimum, or paid again to rise.

When we will make it right

We will review, and where appropriate refund or re-apply, payments in cases such as:

• Duplicate or erroneous charges — you were charged more than once for the same action, or clearly in error.
• Technical failure — your payment was captured but, due to a fault on our side, the corresponding plot/growth was never applied and cannot be applied.
• Where a refund is required by applicable consumer-protection law.

Please contact us within 14 days of the charge with your payment reference so we can investigate.

How refunds are handled

Payments are processed by DodoPayments, our Merchant of Record. Approved refunds are issued through DodoPayments to your original payment method; timing depends on your bank or card issuer. Billing and payment inquiries can also be directed to DodoPayments.

Chargebacks

If you dispute a legitimate charge with your bank instead of contacting us, we may remove the associated listing and restrict future use of the Service.

Contact

To request a refund under this policy, email support@outrise.lol (or use our Contact page) with your payment reference and a short description.